The people part of any successful ITSM initiative includes arming IT professionals and management with the knowledge, skills and understanding necessary to develop ITSM processes and leverage new technologies. The right ITSM education enables your staff to understand ITIL and its benefits. This will help your people to improve performance and productivity, leading to greater returns on your ITSM investment.
Qual-IT offers a complete set of Axelos-accredited training courses to provide your staff with the skills and knowledge to effectively implement and manage ITSM processes. Education is critical to any successful ITSM initiative. Qual-IT's training courses are provided by instructors with real-world ITSM implementation and management experience. This approach enables IT departments to transform themselves from a provider of technology to a provider of business services.
Known informally as "ITIL Foundation Certification," this class provides an awareness-level grounding in the key concepts, terminology and processes of ITIL. There are no prerequisites. Passing this exam earns students two (2) credits towards the 22 credits necessary to earn the ITIL Expert certification.